Open Letter to L.A. Metro: Complaints About Bus 268
This is a letter I am sending to the Los Angeles Metropolitan Transit Authority regarding a negative experience with the 268 bus. I will update the thread with any responses from the MTA.
16 January 2011
Dear Customer Service Agent,
On 15 January 2011, I was awaiting the 268 bus from Lower Azusa and Halifax, in El Monte, to the Lower El Monte Transit Station. The bus was scheduled to arrive at 18:22.
The bus was nine minutes late, arriving at 18:31. Perhaps in an attempt to make up lost time, the driver simply drove past where I was waiting at the stop, despite my signal. I believe, but am not certain, that it was bus # 7209.
This is, obviously, unacceptable. The 268 bus is, by far, the least-reliable bus I have encountered in the entire Metro system. Late, early, and missing buses are the norm, but this is the first time a late bus has refused to stop. Even if the bus were to have picked me up this time, presuming the driver did not skip any other stops to speed the passage, I would have been nine minutes late to a stop with a 12 minute transfer window. It is questionable whether I could have made the transfer in any case.
I waited for the next bus, roughly 45 minutes later. I would like to commend the driver of this bus, # 7023, for his friendliness and professionalism.
Would you please provide an explanation of what happened and a description of what is being done to keep this from happening again?
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7 Responses to “Open Letter to L.A. Metro: Complaints About Bus 268”
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January 20th, 2011 at 08h29
There may be a perfectly legit reason for this. Was Keanu Reeves or Sandra Bullock driving the bus? Did they look worried?
January 20th, 2011 at 08h32
“Embedding disabled by default” — bastards. So: There’s a bomb on the milk float!
January 20th, 2011 at 10h22
http://www.youtube.com/watch?v=yaKxRN2LdEI
February 6th, 2011 at 07h10
We see lots of complains about local transit, especially in larger cities. What is amazing to me is how many big cities have aged and antiquated systems they just leave in place over the years. That being said, this is a decent rant
fyi: +10 cool points for managing to reference “pagerank” in commenting instructions lol
Hissing Kitty recently posted..Annoying eBay “Where is my item” Emails
March 19th, 2011 at 17h59
Received a lovely response from Metro today:
Bravo.
March 19th, 2011 at 18h02
[...] received a fantastic response to my previous complaint to the Los Angeles Metropolitan Transit Authority. Bravo. [...]
March 20th, 2011 at 13h01
Well….1 + 7 is usually 8….
Yes, a WONDERFUL response. Wow…commendations and investigations… Can’t ask for more than that.