This is a letter I am sending to the Los Angeles Metropolitan Transit Authority regarding a negative experience with the 268 bus. I will update the thread with any responses from the MTA.
16 January 2011
Dear Customer Service Agent,
On 15 January 2011, I was awaiting the 268 bus from Lower Azusa and Halifax, in El Monte, to the Lower El Monte Transit Station. The bus was scheduled to arrive at 18:22.
The bus was nine minutes late, arriving at 18:31. Perhaps in an attempt to make up lost time, the driver simply drove past where I was waiting at the stop, despite my signal. I believe, but am not certain, that it was bus # 7209.
This is, obviously, unacceptable. The 268 bus is, by far, the least-reliable bus I have encountered in the entire Metro system. Late, early, and missing buses are the norm, but this is the first time a late bus has refused to stop. Even if the bus were to have picked me up this time, presuming the driver did not skip any other stops to speed the passage, I would have been nine minutes late to a stop with a 12 minute transfer window. It is questionable whether I could have made the transfer in any case.
I waited for the next bus, roughly 45 minutes later. I would like to commend the driver of this bus, # 7023, for his friendliness and professionalism.
Would you please provide an explanation of what happened and a description of what is being done to keep this from happening again?
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There may be a perfectly legit reason for this. Was Keanu Reeves or Sandra Bullock driving the bus? Did they look worried?
“Embedding disabled by default” — bastards. So: There’s a bomb on the milk float!
We see lots of complains about local transit, especially in larger cities. What is amazing to me is how many big cities have aged and antiquated systems they just leave in place over the years. That being said, this is a decent rant
fyi: +10 cool points for managing to reference “pagerank” in commenting instructions lol
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Received a lovely response from Metro today:
Bravo.
Well….1 + 7 is usually 8….
Yes, a WONDERFUL response. Wow…commendations and investigations… Can’t ask for more than that.