UPS complaints, retracted

It looks like I should take back some of the nasty things I wrote about UPS.  Here is the tracking info for the wayward package as of today:

Status:		Delivered
Delivered on:		Dec 23, 2000  11:02 A.M.
Signed by:		[...]
Location:		[...]
Delivered to:		US
Shipped or Billed on:		Dec 20, 2000
Tracking Number:		[...]
Service Type:		2ND DAY AIR
Weight:		1.00 Lb

PACKAGE  PROGRESS
Date		Time		Location		Activity
Dec 23, 2000		11:02 A.M.		WESTLAKE, CA, US		DELIVERY
		3:29 A.M.		ONTARIO HUB, CA, US		DEPARTURE SCAN
		12:36 A.M.		ONTARIO HUB, CA, US		LOCATION SCAN
Dec 22, 2000		5:57 P.M.		ONTARIO HUB, CA, US		LOCATION SCAN
		6:38 A.M.		VAN NUYS, CA, US		ROUTED INCORRECTLY AT UPS FACILITY;PKG HAS BEEN REROUTED TO DESTINATION
		6:38 A.M.		VAN NUYS, CA, US		LOCATION SCAN
Dec 21, 2000		6:03 P.M.		ONTARIO HUB, CA, US		UNLOAD SCAN
		4:35 P.M.		ONTARIO INTL, CA, US		ARRIVAL SCAN
		3:18 P.M.		DES MOINES, IA, US		DEPARTURE SCAN
		9:24 A.M.		DES MOINES, IA, US		LOCATION SCAN
Dec 20, 2000		1:20 P.M.		US		PICKUP MANIFEST RECEIVED

The package arrived!  They were cool enough to upgrade the package for free, without my asking for it.  So, without sarcasm: thank you for fixing your error quickly and effectively.  That is a hallmark of good service.